Latest update: April 2025

Shenzhen Longdian Areswatt New Energy CO., LTD. ("Areswatt Energy" or "we") is well aware of the importance of personal information to you and will do its best to protect your personal information safely and reliably. This Privacy Policy (hereinafter referred to as "this Policy") applies to Areswatt Energy products and services that display this Privacy Policy or link to this Privacy Policy. Through this policy, we will explain to you the purpose, method and scope of our products and services to collect and use your personal information, your rights to your personal information, and explain to you the security measures we take to protect information security.

This policy explains how we collect, use, store, share and transfer your personal information, as well as the ways we provide you with access, update, delete and protect your personal information. However, this policy may not cover all possible data processing scenarios. Information about the collection of specific data for products or services may be described by Areswatt Energy in a special privacy notice or supplementary statement published for a specific product or service, or published in a notice provided when collecting data.

Please read this policy carefully before using our products or services to understand our practices for protecting customer personal information.

This privacy policy helps you understand the following:

1. Personal information we process

2. The purpose and basis of our processing of personal information

3. How we store your personal information

4. How we entrust processing, sharing, transfer, and public disclosure of your personal information

5. How we protect your personal information

6. Your rights to your personal information

7. How we protect the personal information of minors

8. How we use Cookies and similar technologies

9. Third-party service providers and their services

10. How your personal information is transferred across borders

11. How this policy is updated

12. How to contact us

I. Personal information we process

Personal information refers to various information related to identified or identifiable natural persons recorded electronically or otherwise, excluding information after anonymization. Personal information will be collected directly or indirectly by us when you use our products, services or websites, or interact with us. In accordance with the requirements of laws and regulations, we follow the principles of legality, legitimacy, necessity and good faith, and only collect personal information necessary to realize product functions, and only use the collected information for the stated purposes. The personal information we process mainly includes:

1. Information you actively provide when using our products or services

(1) Account information such as nickname, mobile phone number, and email that you actively fill in or upload when registering or using our products or services;

(2) Name, phone number, email, product information, fault description, etc. that you submit when using our customer service or after-sales service; some of our specific services may require you to provide specific personal information to implement related functions. If you choose not to provide such information, it will not affect your use of other functions in the product or service.

2. Information collected during your use of products or services

In order to protect the security of our products and services and user accounts, provide better products and services and improve user experience, we will collect some of your device information and information about how you and your device interact with our products and services during your use of relevant products or services (including when you use relevant products or services through an account under the name of an enterprise or organization), including:

(1) Device information: such as device attribute information (such as your hardware model, operating system version, device configuration, unique device identifier, international mobile equipment identity code IMEI, network device hardware address MAC, advertising identifier IDFA), device location information (such as location information obtained through GPS, Bluetooth or WIFI signals), device connection information (browser type, telecom operator, language used) and device status information (such as device sensor data, device application installation list). We may associate the information collected from your various devices so that we can provide you with consistent services on these devices. We may associate your device information or phone number with your service account.

(2) Log information and operation records: such as your use of our products or services, operations after logging into your account (including changing passwords, changing bound mobile phone numbers, email addresses, and complaint records), search query terms entered through the service, software event information (such as restarts, upgrades, errors, crashes), IP addresses, URLs of services accessed, browser types and languages ​​used, information on downloading, installing, or using mobile applications and software, information on communications with communication software, and the date, time, duration, and browsing information of accessing services.

(3) Subscription: After you have explicitly authorized and agreed to subscribe to our services, we will collect relevant information to provide you with personalized products or services, such as sending you advertisements, promotional information, brand information, or questionnaires by email, SMS, phone, or other means. If you do not wish to receive such information, you can contact us by email (info@areswatt.com) to unsubscribe, and we will promptly unsubscribe from your personalized information push.

(4) Other relevant information: In order to help you better use our products or services, we may collect relevant information with your explicit authorization. For example, when you activate some personalized products or services, we will also record some personal information when you visit Areswatt Energy related products or services through the information collection function of the product or website to provide you with such personalized products or services; if you do not provide such information, you may not be able to use our related personalized products or services normally.

3. Information obtained from third parties

Where permitted by law, based on your authorization, in order to provide you with more optimized services and meet your personalized needs, we may receive your personal information or other information from our affiliated companies or partners (such as third-party media organizations, third-party market research organizations and advertising service providers, etc.).

In order to provide you with our recruitment services, you may need to upload your resume to the third-party MOKA recruitment platform, and we will receive your resume information from the third-party MOKA recruitment platform.

II. Purpose and basis of our processing of personal information

1. Areswatt Energy processes your personal information for a specific purpose and only processes personal information that is specifically related to achieving that purpose. Depending on our relationship with you and the products and services we provide, we may use your personal information for the following purposes:

(1) Provide you with products and services;

(2) Meet your personalized needs;

(3) Invite you to participate in a survey about our services;

(4) Improve our services to provide you with a better user experience;

(5) Other purposes with your consent.

2. According to relevant laws and regulations, we may collect and process your relevant personal information without seeking your authorization and consent in the following circumstances:

(1) Necessary for us to perform our legal obligations or duties;

(2) Necessary for the conclusion and performance of a contract to which you are a party;

(3) Necessary for responding to public health emergencies or protecting the life, health and property safety of natural persons in an emergency;

(4) Processing your personal information that you have disclosed or that has been legally disclosed within a reasonable scope in accordance with the law;

(5) Other circumstances stipulated by laws and regulations.

III. How we store your personal information

The retention period of the personal information we collect is the shortest period required to achieve the collection purposes described in this Privacy Policy, unless a longer retention period is required by laws and regulations. We will delete or anonymize your personal information after the above retention period.

When we stop operating some or all of our products or services for special reasons, we will promptly inform you and stop the personal information collection and processing activities of the relevant products or services, and delete or anonymize the personal information we hold related to the said products or services, unless otherwise provided by laws and regulations.

IV. How do we entrust the processing, sharing, transfer, and public disclosure of your personal information

1. Entrusted processing

Some specific modules or functions of this business function are provided by external suppliers. For example, we will hire service providers to assist us in providing customer support.

For companies, organizations and individuals that we entrust to process personal information, we will sign strict confidentiality agreements with them and require them to process personal information in accordance with our requirements, this personal information protection policy and any other relevant confidentiality and security measures.

2. Sharing

If necessary for business purposes, we may share your personal information within Areswatt Energy to provide you with timely services; we will not share your personal information with any company, organization or individual outside of Areswatt Energy and its entire industrial company unless you have obtained your explicit consent. However, the following exceptions apply:

(1) Necessary for us to perform our legal obligations or duties;

(2) Necessary for the conclusion and performance of a contract to which you are a party;

(3) Necessary to respond to public health emergencies or to protect the life, health and property safety of natural persons in an emergency.

We may share the minimum and necessary information with authorized business partners in order to provide you with services. We will require them to strictly comply with our measures and requirements for data privacy protection to ensure your privacy security. If the authorized partner uses your information for purposes not authorized by us, it will obtain your consent separately.

3. Transfer

We will not transfer your personal information to any company, organization or individual, except in the following circumstances:

(1) Transfer with explicit consent: We will transfer your personal information to other parties after obtaining your explicit consent;

(2) In the event of a merger, acquisition or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this personal information protection policy, otherwise we will require the company or organization to re-ask for your authorization and consent.

4. Public Disclosure

We will only publicly disclose your personal information in the following circumstances:

(1) After obtaining your explicit consent;

(2) Disclosure based on law: We may publicly disclose your personal information when required by law, legal proceedings, litigation or government authorities.

V. How do we protect your personal information

1. How do we protect your personal information

We have taken reasonable and feasible technical security and organizational measures to protect the information collected in connection with the service. We have used security protection measures that meet industry standards to protect the personal information you provide and prevent data from being accessed, disclosed, used, modified, damaged or lost without authorization.

We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless the retention period needs to be extended or is permitted by law.

2. Notification and response to personal information security incidents

Please note that although we have taken reasonable measures to protect your information, no website, Internet transmission, computer system or wireless connection is absolutely secure. After a personal information security incident occurs, we will promptly inform you in accordance with the requirements of relevant laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures. We will promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective measures to issue an announcement. At the same time, we will also report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.

3. The Internet environment is not 100% secure, and we will try our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal liability.

4. After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures. We will promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective means to issue an announcement.

At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

VI. Your rights to your personal information

We respect your rights to your personal information. The following are the rights you enjoy under the law, which may vary in different countries or regions:

(1) Right to know. You have the right to know how your personal information is processed and to access your personal information stored by us;

(2) Right to object. You have the right to refuse or restrict our processing of your personal information under certain circumstances. Please note that, where the law clearly stipulates, even if you request to refuse or restrict our processing of your personal information, we are still obliged to continue processing your personal information and thus refuse your request;

(3) Right to rectification. You have the right to correct incomplete or inaccurate information about you that we store;

(4) Right to review and copy. You have the right to review and copy your personal information;

(5) Right to delete. You have the right to delete your personal information. Please note that we are still obliged to retain the relevant information even if you ask us to delete your personal information if we are required by law to do so;

(6) Right to cancel your account. We provide you with an account cancellation service. You can choose to contact us by email to cancel your account (info@areswatt.com). After you choose to cancel your account, we will promptly delete or anonymize all of your relevant personal information in accordance with the requirements of laws and regulations, unless otherwise provided by laws and regulations. After you cancel your account, we will no longer be able to provide you with account login and account-related products and services.

(7) Right to complain. If you have any objection to our personal information processing activities and this Privacy Policy, you have the right to complain to the relevant regulatory authorities. The way you exercise your rights will vary depending on the specific products or services you use. In addition, you can contact the Corporate Compliance Department or Data Compliance Officer directly by email (info@areswatt.com), and we will ensure the security of your personal information during the exercise of your rights.

In principle, we do not charge any fees for your reasonable requests, but we will charge a certain cost for repeated requests that exceed reasonable limits. We may reject requests that are unreasonably repeated, require too many technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are extremely impractical (for example, involving information stored on backup tapes).

We will not be able to respond to your request in the following circumstances:

1. Related to the performance of the obligations of the personal information controller as prescribed by laws and regulations;

2. Directly related to national security and national defense security;

3. Directly related to public security, public health, and major public interests;

4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;

5. The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abuses rights;

6. For the purpose of safeguarding the major legitimate rights and interests of the personal information subject or other individuals such as life and property, but it is difficult to obtain the consent of the person concerned;

7. Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals and organizations;

8. Involving commercial secrets

VII. How do we protect the personal information of minors

Our products, websites and services are not intended for minors. If we collect personal information of minors by chance, we will try to delete the relevant information as soon as possible after verification. If you find that we have collected personal information of minors during the use of our products and services, please contact us through the contact information disclosed in this Privacy Policy. We will verify it in a timely manner after receiving your notice and delete the relevant information in a timely manner after verification.

VIII. How do we use Cookies and similar technologies

Our web pages and specific products or services use similar technologies such as Cookies, web beacons and pixel tags to provide you with a good experience and allow us to improve our products or services.

IX. Third-party service providers and their services

Our websites, products, applications and services may contain links to third-party websites, products and services. You can choose whether to visit or accept websites, products and services provided by third parties. We cannot control the privacy and data protection policies of third parties, and such third parties are not subject to this Policy. Please refer to the privacy protection policies of these third parties before submitting personal information to third parties.

X. How your personal information is transferred across borders

If some products or services involve cross-border, we need to transfer your personal information outside the region where you are located. No matter where this personal information is processed, we will take all reasonable and necessary measures to ensure the security of your data, inform you of the destination, recipient and other information of the transmission in a timely manner in accordance with the law, and take measures to implement the requirements of applicable laws and regulations.

In principle, personal information collected and generated by us in the People's Republic of China will be stored in the People's Republic of China.

Since we provide products or services through resources and servers around the world, this means that, after obtaining your authorization and consent, your personal information may be transferred to jurisdictions outside the country/region where you use the product or service, or be accessed from these jurisdictions.

Such jurisdictions may have different data protection laws or even no relevant laws. In such cases, we will ensure that your personal information is adequately protected within the territory of the People's Republic of China. For example, we will ask for your consent to the cross-border transfer of personal information, or implement security measures such as data de-identification before cross-border data transfer.

XI. How to update this policy

We reserve the right to update or modify this privacy policy from time to time. If this privacy policy is revised, we will promptly publish the latest version in a prominent position on the official website, and for major changes, we will also provide more prominent notices. If the privacy policy of specific products and services changes the purpose, method and type of personal information processed, your consent will be obtained again.

This policy allows adjustments, but we will not weaken your rights under this policy without your explicit consent.

If you do not agree to the above privacy policy, we will not be able to collect and use the information necessary to provide services, and thus will not be able to provide services to you normally.

XII. How to Contact Us

We have set up a dedicated department for personal information protection (or personal information protection specialist). If you have any questions, comments or suggestions about this personal information protection policy, please contact us through the following methods:

(1) Email: info@areswatt.com;

(2) Contact number: +86-0755-85959369;

In general, we will respond within thirty days.

If you are not satisfied with our response, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also resolve it through external channels such as filing a lawsuit with a People's Court with jurisdiction, complaining to an industry self-regulatory association or relevant government management agency. You can also ask us for information on relevant complaint channels that may be applicable.

This policy will take effect from the date of update.